AN INTERVIEW WITH A CALL CENTRE EMPLOYEE

 

Miss Neha is a call centre employee.

Here is a set of questions posed to her.

Hello Miss Neha. I have come here to interview you today to understand the challenges and rewards of your job.

➡️ What kind of multi-tasking does your job profile entail?

➡️ You must be interacting with a number of people throughout the day to address their problems.

How do you prepare yourself for the same?

➡️ What have been the most hilarious as well as the the most frustrating incidents so far?

➡️ What are your working hours?

➡️ What facilities does the company offer you?

➡️ What additional incentives do you get for working extra hours?

➡️ What motivation do you get to work harder?

➡️ What is the scope and exposure that you get in this kind of job?

➡️ What is the most challenging aspect of this job?

➡️ What message would you like to give to aspiring call centre employees?

➡️ How do you schedule your day?

➡️ Do you enjoy communicating with people?

➡️ How do you deal with an irate customer on phone?

➡️ Do you find time for family and friends?

➡️ Thank you, Miss Neha for giving me your valuable time.

I wish you every success in your career! Goodbye.