FORMAL LETTER - TO A BOOKSELLER COMPLAINING A DAMAGED AND DEFECTIVE BOOK

You have received some books you ordered from a bookseller. One of them is damaged.

1201/Gulmohar,

M. P. Road,

Mulund – 400 081.

15 March 2024

To,

The Manager,

The Ketki Book Depot,

Parel - 400 012.

Sub: Complaint about a damaged book.

Dear Sir,

     Thank you for your V.P.P. I received it this morning.

     I regret to inform you that the book 'The Wise and Otherwise' by Sudha Murty does not appear to be a brand-new copy. It is a shop-soiled copy in a damaged condition. Half of its back cover is torn, and Pages 40 to 45 are missing. The copy is not useful to me.

     I have no doubt it got into the parcel through some oversight. I am returning the book to you via registered book-post. Kindly replace it with a new copy at your earliest.

     Enclosed with this letter are photographs of the damaged book and a copy of the purchase receipt for your reference. I trust that you will take the necessary steps to address this issue promptly.

     Your cooperation and understanding in this matter are greatly appreciated.Thank you for your attention to this concern. I look forward to your response.

Yours faithfully,

         XYZ